At Lambskinn, customer satisfaction is our top priority. We strive to deliver high-quality products and offer a hassle-free experience for returns, exchanges, and refunds. Please review our policy below:

Return and Exchange Policy

Eligibility for Returns and Exchanges:

• Customers may request a return or exchange within 30 days of receiving the product.
• Products must be unused, in their original packaging, and with all tags intact.
• Customized or personalized items are not eligible for return or exchange.

Size Issues:

• If the product does not fit and the issue is reported within 30 days, customers may request an exchange.
• If the incorrect size was sent by our store, we will process a free exchange and cover the return shipping costs.
• If the customer selected the wrong size, an exchange can be arranged, and the customer will be responsible for return shipping costs.

Damaged or Defective Items:

• If a product arrives damaged or defective, customers must notify us within 24 hours of delivery by emailing clear photos of the issue.
• We will replace the item or issue a full refund, including the return shipping cost, if the issue is verified.

Color Variations:

• If the product’s color differs from its online representation due to an error, customers can request a replacement or refund by providing photos within 24 hours of delivery.

Refund Policy

Refund Eligibility:

• Refunds are processed if:
  • The product is damaged, defective, or incorrect.
  • A return request is approved within the 30-day return window.

Refund Process:

• Approved refunds will be processed within 10 business days after the returned product is received and inspected.
• Refunds will be issued to the original payment method.

Order Cancellation Policy

Cancellations Before Shipment:

• Orders can be canceled within 24 hours of placement for a full refund.
• If the cancellation is requested after the order has been shipped, it will be treated as a return, and shipping costs will be the customer’s responsibility.

Shipping Costs for Returns and Exchanges

• Initial shipping costs are covered by us for all orders.
• Return or exchange shipping costs are the responsibility of the customer, unless the issue is due to a defect or error on our part.

Additional Notes

• Returns will not be accepted for items that are worn, damaged, or missing tags.
• Refunds and exchanges are not provided if a customer purchased a product simply to test it or because they changed their mind.
• Customers are responsible for any regional customs fees or taxes associated with their purchase.